Flixcove Privacy Policy

1) Who this policy applies to

This Privacy Policy applies to all users of the Service. The Service is intended for individuals who are at least 17+.

We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, contact us and we will take appropriate steps to delete it.

2) Information we collect

We collect information in three ways: (A) information you provide, (B) information we collect automatically, and (C) information we receive from others when applicable.

2.1 Information you provide

• Account information: name, username, email address.
• Customer support content: information you include when you contact us (for example, messages, attachments, and any details you choose to share).
• User content: dessert photos, shop names, tasting notes, tags, and other journal content you create.

2.2 Information we collect automatically

• Device information: device model, operating system version, language, app version, identifiers (as permitted by your device settings), network and performance data.
• Usage analytics: feature usage, in-app interactions, approximate timestamps, and aggregated statistics.
• Crash logs and diagnostics: crash reports, error logs, and related diagnostic information.

2.3 Location information (only with your permission)

If you grant location permissions, we may collect precise or approximate location to help you tag or organize dessert shop entries and enhance your experience. You can control location access in your device settings and in-app prompts.

2.4 Cookies, similar technologies, and web beacons

If parts of the Service are provided via web views or companion web pages, we may use cookies and similar technologies (which may include web beacons) to keep you signed in, remember preferences, improve security, and measure performance and usage. You can usually control cookies through your browser or device settings. Some features may not function properly if cookies are disabled.

3) How we use information

We use information for the following purposes:

• Provide and maintain the Service (including account creation, authentication, and core features).
• Personalize your experience (for example, organizing entries and preferences).
• Improve the Service (including debugging, analytics, and product development).
• Security and fraud prevention (including detecting abuse and protecting users).
• Customer support (responding to requests and troubleshooting).
• Legal compliance (including responding to lawful requests and enforcing our terms).

We do not sell your personal information.

4) Photos, face data, and biometrics

4.1 No facial recognition or biometric identification

Flixcove does not perform facial recognition for identifying you or others, and we do not create or use biometric identifiers or biometric information for identification purposes.

4.2 Photo handling and storage

By default, your photos and tasting notes are stored on your device. If you choose to upload content (for example, to share content, back it up, or use certain optional features), we process that content according to this Privacy Policy.

4.3 One-time processing and deletion for optional smart/AI-assisted features (if available and if you opt in)

Some optional features may use automated processing (including AI-assisted functionality) to help you generate or enhance content (for example, drafting tasting notes or extracting details from a dessert photo). If you choose to use such features:

• Your uploaded photos and/or text are processed on Flixcove-controlled servers.
• We do not share your inputs with third-party AI model providers.
• We do not use your content to train advertising models or for marketing profiling.
• Unless you explicitly choose to save the generated output in your journal, the uploaded inputs are deleted promptly after processing is completed.
• You control whether to upload content and whether to generate or save any results.

5) Legal bases (where applicable)

Depending on your location, we rely on one or more of the following legal bases:

• Performance of a contract: to provide the Service you request.
• Legitimate interests: to improve, secure, and maintain the Service (balanced with your rights).
• Consent: for optional features such as location access and certain cookies/technologies.
• Legal obligation: to comply with applicable laws and lawful requests.

6) How we share information

We share information only as described below, and only to the extent necessary:

• With your consent or at your direction (for example, if you choose to share an entry).
• With service providers (processors) who perform services on our behalf (such as hosting, storage, customer support tooling, and security). They are contractually required to protect information and use it only for providing services to us.
• For legal reasons: to comply with law, regulation, legal process, or lawful governmental requests.
• To protect rights and safety: to enforce our policies, prevent harm, and protect the rights, property, or safety of Flixcove, our users, or others.

We do not share personal information with third parties for their own direct marketing purposes.

7) International data transfers

Your information may be processed in countries other than where you live. When required, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms to help protect your information.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information, including:

• encryption in transit and at rest (where applicable),
• access controls and least-privilege practices,
• periodic audits and monitoring, and
• backups and disaster recovery practices.

No method of transmission or storage is 100% secure, but we work to protect your information.

9) Data retention

We retain information for as long as needed to provide the Service and for legitimate and legal purposes.

• Account information: retained while your account is active.
• If you delete your account: we delete or anonymize personal information within 30 days, unless we must retain it longer for legal reasons.
• Usage analytics: retained for up to 12 months (typically in aggregated or pseudonymous form).
• Customer support records: retained for up to 6 months after your request is resolved (unless longer is required for legal or safety reasons).

10) Your rights and choices

Depending on your location, you may have rights to access, correct, delete, restrict, object, withdraw consent, and receive a copy of certain information where applicable.

To request to exercise your rights, contact us at liltnmit641346@outlook.com. We aim to respond within 5 business days.

You can also control certain settings directly:

• Location permissions: in your device settings.
• Notifications and certain preferences: in-app settings (if available).
• Cookies: in your browser/device settings (where applicable).

11) Third-party services and links

The Service may display content or allow actions that connect to third-party services (for example, sharing to social platforms). If you use those features, the third party’s privacy practices apply. We are not responsible for third-party practices.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice within the Service or by other appropriate means. The Effective Date above indicates when this Privacy Policy last took effect.

13) Contact us

If you have questions or concerns about this Privacy Policy, contact:

Flixcove Team
Email: liltnmit641346@outlook.com